The Essentials of Business Etiquette How to Greet Eat and Tweet Your Way to Success

  • Filename: the-essentials-of-business-etiquette-how-to-greet-eat-and-tweet-your-way-to-success.
  • ISBN: 9780071811279
  • Release Date: 2013-08-02
  • Number of pages: 256
  • Author: Barbara Pachter
  • Publisher: McGraw Hill Professional



The Definitive Guide to Professional Behavior Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format. "If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" -- MADELINE BELL, President and COO, The Children's Hospital of Philadelphia "Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace." -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of Pharmacy "The pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations." -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company “Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE

Manager s Guide to Employee Engagement

  • Filename: manager-s-guide-to-employee-engagement.
  • ISBN: 9780071799515
  • Release Date: 2012-10-05
  • Number of pages: 224
  • Author: Scott Carbonara
  • Publisher: McGraw Hill Professional



USE THE POWER OF EMPLOYEE ENGAGEMENT TO IGNITE PASSION, PURPOSE, AND PRODUCTIVITY IN EVERY MEMBER OF YOUR STAFF Successful managers understand that their job is to help employees do their best work, not simply give orders. The Manager's Guide to Employee Engagement shows leaders at all levels how to build relationships that support collaboration and drive meaningful performance improvement. Learn how to: Foster loyalty, trust, and commitment in all your employees Create a culture of positive thinking Empower employees to act as internal entrepreneurs Align employee and organizational values and goals Become "the best boss ever"--without losing sight of business goals Learn how to make your employees engaged and successful--and facilitate your own success at the same time. Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms and concepts Tactics and strategies for engaging employees Tips for executing the tactics in the book Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful engagement tactics Specific planning procedures, tactics, and hands-on techniques

Stop Talking Start Communicating Counterintuitive Secrets to Success in Business and in Life with a foreword by Martha Mendoza

  • Filename: stop-talking-start-communicating-counterintuitive-secrets-to-success-in-business-and-in-life-with-a-foreword-by-martha-mendoza.
  • ISBN: 9780071813051
  • Release Date: 2013-07-19
  • Number of pages: 256
  • Author: Geoffrey Tumlin
  • Publisher: McGraw Hill Professional



PLAY DUMB. BE BORING. DON'T SOLVE PROBLEMS. AND ABOVE ALL, DON'T BE YOURSELF. Not exactly what you'd expect to hear from a communication expert, but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today's digital world. Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills. Speed steamrolls thoughtfulness; self-expression trumps restraint. Errors and misunderstandings increase. And our relationships suffer. With startling insights and a dash of humor, Stop Talking, Start Communicating combines scientific research with real-world strategies to deliver a proven approach to more effective communication. "Only Geoffrey Tumlin could write a book about a serious problem--our mounting communication deficiencies--and make me laugh and learn all the way through it. Witty, smart, and 100 percent accurate, Stop Talking, Start Communicating points the way to a better conversational future." -- Tina Morris, managing director at Standard & Poor's "An elegantly analytical, accessible, and enjoyable guide to improving interpersonal communication, Stop Talking, Start Communicating is a key resource for anyone who wants to be a difference-making leader, manager, or team member." -- Eduardo Sanchez, deputy chief medical officer of the American Heart Association

Overcoming Fake Talk How to Hold REAL Conversations that Create Respect Build Relationships and Get Results

  • Filename: overcoming-fake-talk-how-to-hold-real-conversations-that-create-respect-build-relationships-and-get-results.
  • ISBN: 9780071815802
  • Release Date: 2013-05-17
  • Number of pages: 288
  • Author: John Stoker
  • Publisher: McGraw Hill Professional



MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work

The Gamification Revolution How Leaders Leverage Game Mechanics to Crush the Competition

  • Filename: the-gamification-revolution-how-leaders-leverage-game-mechanics-to-crush-the-competition.
  • ISBN: 9780071808323
  • Release Date: 2013-03-29
  • Number of pages: 256
  • Author: Gabe Zichermann
  • Publisher: McGraw Hill Professional



THE REVOLUTION WILL BE GAMIFIED MASTER THE GAMIFIED STRATEGIES THAT WILL TRANSFORM YOUR BUSINESS--OR BE LEFT BEHIND Gamification: It's the hottest new strategy in business, and for good reason--it's helping leading companies create unprecedented engagement with customers and employees. Gamification uses the latest innovations from game design, loyalty programs, and behavioral economics to help you cut through the noise and transform your organization into a lean, mean machine ready to fight the battle for user attention and loyalty. With The Gamification Revolution you'll learn how top companies: Recruit and retain the best talent from the gamer generation and beyond Train employees and drive excellence with noncash incentives Cut through the market noise and ignite consumer sales growth Generate unprecedented customer loyalty without breaking the bank Drawing inspiration from the most popular games of all time--from Angry Birds to World of Warcraft--the authors reveal the secrets of market leaders that you can apply immediately to your business. As a bonus, the book gives you full access to The Gamification Revolution app--a great way to optimize and enhance your experience with videos, tips, and social tools, including the ability to easily share the best ideas with your colleagues and workgroup. You'll learn the new rules of engagement that are guaranteed to generate excitement and enthusiasm--in your employees and your customers. You'll understand how game designers predict and motivate behaviors--and how you can get the results you want. You'll also find a winning selection of fascinating case studies, best practices, and game-ready tools of the trade you can easily apply to your specific needs. It's all here in one ready-to-use strategy guide filled with the best ideas and pitfalls you can avoid. If you're going to play the game, this is how you play it. To win. Praise for The Gamification Revolution: "For consumer-facing businesses today, nothing matters more than delivering a great user experience and creating lasting engagement with your consumers and employees. The Gamification Revolution will show you how leaders have reached for the top and won." -- ALEXANDRA WILKIS WILSON, Cofounder, Gilt Groupe, and author of the New York Times bestseller By Invitation Only "In today's fast-paced world, people are more distracted than ever. To stand out, you'll need to cut through the noise and get them engaged. The Gamification Revolution will teach you the essential building blocks for achieving long-term success and growth." -- JESSE REDNISS, SVP, USA Network/NBCU "From engaging customers to retaining a team, The Gamification Revolution will provide you with tactics that generate results. I know. Gabe's wisdom has helped the Founder Institute expand to every inhabited continent and change thousands of lives." -- ADEO RESSI, CEO, Founder Institute "Zichermann and Linder propose a pragmatic approach to gamification that will provide breakthrough results. Sales is the last bastion of corporate innovation, and this spectacular read is a must for any sales leader." -- HI LEVA, Senior VP Sales Operations, Clear Channel Outdoor

Stick with It Mastering the Art of Adherence

  • Filename: stick-with-it-mastering-the-art-of-adherence.
  • ISBN: 9780071802543
  • Release Date: 2013-04-16
  • Number of pages: 176
  • Author: Lee Colan
  • Publisher: McGraw Hill Professional



This groundbreaking book includes Winning Insights from... JPMorgan * The Container Store * Fossil * KidKraft * National Motor Club * Sears * Southwest Airlines * The Hartford * UCLA Health Center * and more! There is no such thing as a one-size-fits-all strategy, especially in today’s highly complex and competitive world of business. But there is such a thing as a one-size-fits-all approach to business success . . . it's called the Art of Adherence. A good strategy gets you in the game, but adhering to your strategy gets you into the winner's circle. With today's microwave mentality, business leaders often abandon strategies quickly because they don’t yield immediate results. Learn how world-class leaders and organizations master the Art of Adherence. Stick with It reveals a time-tested, real-world validated formula for winning: FOCUS X COMPETENCE X PASSION = ADHERENCE When you consistently sharpen Focus, build Competence, and ignite Passion, you plant the seeds of victory. Initially, you may not see tangible results, but rest assured growth is occurring under the surface. As individuals and teams stick with it, momentum builds, creating a self-reinforcing cycle of victory. The authors, including leadership guru Lee J. Colan, draw upon 25 years of corporate leadership, field research, executive consulting, and training with many of the world’s leading organizations. They combine real-world stories with cut-through-the-clutter tools so you can convert this rapid-read book into fast results. READ STICK WITH IT TODAY AND WIN TOMORROW! Praise for Stick With It: "We have successfully applied Colan's powerful tools for 12 years to drive our business growth and team engagement. Stick with It delivers a clear model and tools presented in Colan's practical and actionable style." -- Barry E. Davis, President and CEO, Crosstex Energy Services "The Adherence Equation (Focus x Competence x Passion) is a powerful formula for driving growth and winning in today's market. Stick with It balances research with real-world examples to deliver field-tested tools. You can read it on Friday and apply it on Monday." -- John Walker, COO, KidKraft "Stick with It simplifies the complex topic of business execution. We have applied these concepts to create winning business results and a winning culture." -- Paul Spiegelman, CEO, The Beryl Companies "This book is the secret sauce to being successful with ANY strategy. Stick with It is a practical guide for avoiding the very reason that most strategies fail—lack of adherence. The authors bring in real-world and understandable examples that will make you and your organization soar to new heights." -- David T. Feinberg, MD, MBA, President and CEO, UCLA Health System "The authors hit the bull's-eye! In our company, one of the single biggest challenges is finding leaders who will execute a plan. I strongly recommend Stick with It to any leader who wants to build a successful team." -- Jerry Crawford , President, Jani-King International, Inc.

Picture Your Business Strategy Transform Decisions with the Power of Visuals

  • Filename: picture-your-business-strategy-transform-decisions-with-the-power-of-visuals.
  • ISBN: 9780071815031
  • Release Date: 2013-05-31
  • Number of pages: 256
  • Author: Christine Chopyak
  • Publisher: McGraw Hill Professional



PICTURE THIS: A BOLD NEW BUSINESS STRATEGY DRAWN FROM TODAY'S HOTTEST VISUAL TRENDS Scientific studies have shown that looking at pictures, drawings, and other graphics engage both sides of the brain--opening the "mind's eye" and business systems to new possibilities we might not otherwise see. Frustrated by lackluster approaches to strategy, companies are combining illustrations and color with business strategy with phenomenal success. If you want to go beyond drawing on the back of a napkin, this book shows you how. Picture Your Business Strategy will help you master the principles of "strategic illustration," a proven system for visualizing ideas. Pictures and strategy come to life in the board, conference, or meeting room quickly, easily, and brilliantly. With just a few markers and paper, you can: Use pictures to restructure, reorganize, and rethink your business plan Draw lines between people, processes, and productivity Create new business possibilities through pictures and idea sharing Chart your progress with benchmarks and goal lines Create a project activity map that allows you and your team to see the big picture--and make it succeed Packed with clever drawing tips and simple templates to help you unlock your creativity, this inspiring book gives you everything you need to start bringing your big ideas to life. Developed by Christine Chopyak at Alchemy: The Art of Transforming Business, the book provides a fresh new business model for developing specific "seeable" actions that can be measured, tracked, and cascaded into other priority areas. There are so many practical, purposeful ways to use drawings in your everyday work environment, you'll wonder why you never did it before. Most important, you and your team will learn how to turn strategic illustrations into real-world results. Whether you're a boardroom doodler, corporate cartoonist, or Picasso for fun and profit, Picture Your Business Strategy will help you draw your way to success. "With this approach, organizations can create a cohesive and authentic understanding among teams that ultimately leads to increased motivation and bottom-line results. Chris shows us that drawing isn't just for kids, it's for leaders looking for a competitive advantage." --Tamara Kleinberg, serial entrepreneur and founder of TheShuuk.com "A brilliant piece of work that brings together the finite world of words with the infinite possibilities of pictures, taking strategic thinking and collective wisdom to a whole new level and presenting a more colorful way of imagining/imaging the future." -- Sabina Spencer, business strategist and author of The Heart of Leadership

Energy Systems Engineering Evaluation and Implementation

  • Filename: energy-systems-engineering-evaluation-and-implementation.
  • ISBN: 9780071640947
  • Release Date: 2008-06-15
  • Number of pages: 560
  • Author: Francis Vanek
  • Publisher: McGraw Hill Professional



Market: energy professionals including analysts, system engineers, mechanical engineers, and electrical engineers Problems and worked-out equations use SI units

AARP The Other Talk A Guide to Talking with Your Adult Children about the Rest of Your Life

  • Filename: aarp-the-other-talk-a-guide-to-talking-with-your-adult-children-about-the-rest-of-your-life.
  • ISBN: 9780071829670
  • Release Date: 2013-09-06
  • Number of pages: 240
  • Author: Tim Prosch
  • Publisher: McGraw Hill Professional



Silver Living Now Book Award • Silver National Mature Media Award • APEX Award • Washington Post Book of the Month • Wealth and Money Management Award • Bronze Independent Publisher Book Award • Foreword INDIEFAB Book of the Year Honorable Mention A one-of-a-kind practical guide to making the tough decisions parents and their adult children inevitably face It was a rite of passage for you to have the Talk with your kids about the beginning of life (as in the birds and the bees). As you get older, you need to have the Other Talk—about the later years of life. And you need to have it now, not after a crisis hits. The Other Talk helps you take control of your life so when the time comes, your kids can make decisions based on what you want. This groundbreaking guide provides the practical advice and inspiration you need to have open, honest discussions about subjects that can be difficult to talk about. Unlike other books that help adult children who are suddenly thrust into a decision-making role, The Other Talk gives you the tools to develop a strong partnership with your kids to plan for the rest of your life. Who will manage your finances and how will you budget for unknown needs? Where can your children find important documents they will need to help? Where will you live if you need assistance? What type of medical treatments do you want—and not want—and who will advocate for your needs? The Other Talk helps you address and answer these and other questions in a calm, measured way—freeing you up to enjoy your life and your family.

Quality Performance Excellence

  • Filename: quality-performance-excellence.
  • ISBN: 9781305662223
  • Release Date: 2016-03-13
  • Number of pages: 496
  • Author: James R. Evans
  • Publisher: Cengage Learning



QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Conversational Capacity The Secret to Building Successful Teams That Perform When the Pressure Is On

  • Filename: conversational-capacity-the-secret-to-building-successful-teams-that-perform-when-the-pressure-is-on.
  • ISBN: 9780071807135
  • Release Date: 2013-04-19
  • Number of pages: 208
  • Author: Craig Weber
  • Publisher: McGraw Hill Professional



What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dialogue In a world of mounting complexity and rapid-fire change, it's more important than ever to build teams that work well when the pressure is on. Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams. Craig Weber is an international consultant specializing in team and leadership development.

The Business Style Handbook Second Edition An A to Z Guide for Effective Writing on the Job

  • Filename: the-business-style-handbook-second-edition-an-a-to-z-guide-for-effective-writing-on-the-job.
  • ISBN: 9780071800112
  • Release Date: 2012-10-26
  • Number of pages: 304
  • Author: Helen Cunningham
  • Publisher: McGraw Hill Professional



Revised and updated for the newest digital platforms—the classic guide to business writing style and protocols While retaining all the valuable information that has made The Business Style Handbook a modern classic, the second edition provides new words, phrases and guidance to help you express yourself clearly, confidently and correctly on any digital platform. New to this edition: Updated A-to-Z section with 250 new entries Best practices for email in a world of portable devices Insights from communications executives at global companies Praise for The Business Style Handbook “This may be the handiest and clearest book of tips on basic business writing I’ve read in a long time.” —Pam Robinson, cofounder, the American Copy Editors Society “An excellent primer on how to communicate effectively in a business setting.” —Michael Barry, vice president, media relations, Insurance Information Institute “This book is especially helpful for people when English is their second language. I recommend it to all my business classes.” —Elizabeth Xu, Ph.D., author, executive mentor and leadership class instructor, Stanford University “You never want poor writing to get in the way of what you’re saying. . . . This style guide is a valuable resource to help ensure that the quality of your writing differentiates you.” —Bart Mosley, principal and chief investment officer, Alprion Capital Management LP

How to Retire Happy The 12 Most Important Decisions You Must Make Before You Retire Third Edition

  • Filename: how-to-retire-happy-the-12-most-important-decisions-you-must-make-before-you-retire-third-edition.
  • ISBN: 9780071712989
  • Release Date: 2010-01-14
  • Number of pages: 240
  • Author: Stan Hinden
  • Publisher: McGraw Hill Professional



"Want excellent insights on retirement planning from a professional who’s actually experienced retirement himself? You’ll get just that from Stan Hinden’s book, How to Retire Happy, now in its third edition. Stan was a Washington Post financial reporter for 20 years, and after he retired, he wrote the Post’s 'Retirement Journal' column for which he was nominated for a Pulitzer Prize. What I like about Stan’s book is that it combines good financial planning information with his story about his own retirement. He’s candid about the mistakes he made and how he’d do things differently with the benefit of hindsight." --Steve Vernon, columnist, CBSMoneyWatch.com “Everyone in the workforce today should read this book!” —Horace B. Deets, former Executive Director, AARP Award-winning Washington Post retirement columnist Stan Hinden’s bestselling How to Retire Happy helps you decide if you can retire now, or whether you have to stay on the job for a few more years. This trusted guide has been fully updated to address the stomachchurning issues created by financial market volatility and the economic recession. Will you have enough money for health care? Do you need—and can you afford—a longterm care policy? How much income can your savings produce? The third edition of How to Retire Happy provides answers to these questions—plus all-new information about: A new menu of Medigap insurance policies New strategies for maximizing Social Security income Making your money last through a long retirement Apply Hinden’s reliable, easy-to-understand advice and experience a happy, healthful retirement for years and years to come.

Joe Girard s 13 Essential Rules of Selling How to Be a Top Achiever and Lead a Great Life

  • Filename: joe-girard-s-13-essential-rules-of-selling-how-to-be-a-top-achiever-and-lead-a-great-life.
  • ISBN: 9780071799065
  • Release Date: 2012-11-16
  • Number of pages: 256
  • Author: Joe Girard
  • Publisher: McGraw Hill Professional



The World's Greatest Salesman Reveals the Techniques of His Astounding Success This newest book from sales phenomenon JOE GIRARD--The 13 Essential Rules of Selling--provides all the ammunition you need to succeed in an economy where budgets are being slashed and decision makers are scared to spend. Named the offi cial world's greatest salesman by Guinness World Records, Girard covers everything from maintaining a positive attitude and staying organized to dressing appropriately, telling the truth, and making clients' needs and wishes priority one. WHY JOE GIRARD IS #1 . . . JUST A FEW RAVES: "Fantastic! The auditorium was jam-packed. They were sitting in the aisle! . . . Inspirational!" -- Harvard Business School "It takes guts to be an entrepreneur. In that quest, Joe Girard's riveting book will empower you to become tomorrow's entrepreneurial legend." -- Warren E. Avis, founder, Avis Rent-A-Car "[Girard is] the consummate salesman!" -- Forbes "Girard captures the essence of rising to the top in any endeavor: Set ambitious goals and visualize success, work hard, persevere, and stick to your principles." -- Mary Kay Ash, founder and Chairman Emeritus, Mary Kay Cosmetics, Inc.

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